Warranty

Warranty information for fitness equipment and flooring products purchased from Fitness Flooring Direct (Staffs Fitness Ltd)

New Products

All new products will be covered by the manufacturer’s standard warranty. Refer to the warranty information of each product on the product page for details on warranty terms

Rubber flooring –  Warranty

When self-installed on a subfloor that does not meet BS8203 Standard.

Core Subfloor Requirements (BS 8203:2017)

• Flatness Tolerances: The maximum allowable deviation is 3mm over a 2-meter straightedge, with no abrupt changes exceeding 1mm.
• Moisture Limits: For glued resilient floors, concrete and cementitious subfloors must not exceed 75% Relative Humidity (RH). If levels are higher, a surface-applied Damp Proof Membrane (DPM) is required.
• Timber & Plywood Underlays: All timber substrates must be securely fixed and overlaid with flooring-grade plywood at least 5.5mm to 6mm thick.
• Plywood Specification (Annex A): BS 8203 includes a normative Annex A specifying that plywood used for fabricated underlays must feature exterior-grade glue, thicker, void-free face veneers, and tight dimensional tolerances to prevent “telegraphing” (imperfections showing through).
• Site Conditions: The work area must be clear of other trades and maintained at a steady temperature between 18°C and 27°C during installation.

Sprint Tracks  – Warranty

Product name: MYO Strength DuraMax

Period of Guarantee:

Normal Gym Usage: 4 Years

Mechanical Gym Usage: 3 Years

Combination Gym Usage: 3 Years

Definitions

A “Standard Track” is defined as a track having logos and/or numbers and/or markings which are according to MYO Strength Standard Track Designs.

“Normal Gym Usage” is define as turf installations whereby functional fitness body weight exercises are carried out, inclusive of sprints rehabilitation exercise.

“Mechanical Gym Usage” is defined as turf installations that are subject to sled and/or prowler and / or weighted tyre flip equipment (or any other form of weighted gym equipment)

“Combination Gym Usage” is defined as turf installations that are subject to both normal and mechanical gym usage.

1. Guarantee

MYO Strength guarantees the product is manufactured in accordance with and conforms to the product specification documents;

MYO Strength guarantees that the materials used meet the requirements of our quality standards;

For the period of the guarantee when used for “Normal Gym Usage”, MYO Strength guarantees that the surface will:
i. (breakdown or fading) the product will not suffer significant or unusual breakdown or fading due solely to ultraviolet and climatic degradation;
ii. (manufacturing defects) the product is free from manufacturing defects that adversely affect the use of the product;
iii. Withstand normal wear and tear, provided recommended and relevant maintenance is carried out, and the product is subjected to its intended use only.

For the period of the guarantee when used for “Mechanical Gym Usage”, MYO Strength guarantees that the surface will:
i. (breakdown or fading) the product will not suffer significant or unusual breakdown or fading due solely to the ultraviolet and climatic degradation;
ii. (manufacturing defects) the Product is free from manufacturing defects that adversely affect the use of the product;
iii. Withstand normal wear and tear, provided recommended and relevant maintenance is carried out, and the product is subjected to its intended use only.

For the period of the guarantee when used for “Combination Gym Usage”, MYO Strength guarantees that the surface will:
i. (breakdown or fading) the product will not suffer significant or unusual breakdown or fading due solely to the ultraviolet and climatic degradation;
ii. (manufacturing defects) the Product is free from manufacturing defects that adversely affect the use of the product;
iii. Withstand normal wear and tear, provided recommended and relevant maintenance is carried out, and the product is subjected to its intended use only.

MYO Strength guarantees that all workmanship involved in the manufacture of this product follows the MYO Strength guidelines, meets the standards within the MYO Strength’s specification, and is manufactured in accordance with ISO 9001: 2008 quality management system;

The MYO Strength guarantee, does not guarantee the playing performance or incorrect installation.

2. Guarantee Period:

The guarantee is exclusive of all other guarantee and/or warranties, whether written, oral, expressed, implied or statutory and hereby excluded and disclaimed to the extent that they exceed the guarantees expressly granted herein.

3. Conditions:

The guarantee is conditional upon the following:
i. Full payment being received by MYO Strength within the agreed payment terms;
ii. Product being suitable for application;
iii. Ultraviolet exposure is based on 100 kilo Langleys per year*;
iv. Variations of the above will affect the guarantee proportionally.

In the event repairs or replacement are carried out without MYO Strength’s prior written consent the guarantee ceases to be in effect;

Arbitration will be under English Law;

Prior to any claim being accepted by MYO Strength the client must:
i. Set out the claim in writing within 30 days of discovering the alleged defect;
ii. Confirm the product type, date of delivery, packing list and invoice relevant to claimed material;
iii. Allow MYO Strength or its free agent access to inspect uplift and test the surface.

4. Limitation of Liability

The liability of MYO Strength pursuant to this guarantee for the repair or replacement of damaged areas, subject to any statutory obligations to replace the surface or to refund the purchase price is, at its option, limited to correcting defects in the surface or any part thereof whether the claim is based in contact or tort. In no event shall MYO Strength be liable for loss of income or revenue;

If MYO Strength is required to correct defects in the surface or any part thereof, MYO Strength liability shall not exceed the lesser of:
i. The costs charged by an approved independent supplier for correcting defects in the surface;
ii. The original purchase price.

5. Exclusions:

The guarantee excludes damage or wear to the surface due to:
i. Improper use, when the surface has been used for activities other than its intended use ;
ii. Fair wear and deterioration;
iii. Damage caused by impact of gym objects such as weights, being dropped from a height;
iv. Damage caused by incorrect, damaged and/or unsuitable Sleds, Prowlers, Tyre flip gym equipment etc;**
v. Unsuitable for purpose application / sale of product;
vi. Damage or impaired performance caused by vandalism, flood, fire, acts of God or general contamination;
vii. Chemical reactions inappropriate cleaning agents and / or weed killers, rock salt, contaminated water sources and or any other similar agent;
viii. Damage to product through poor or incorrect installation including seams, edges, etc;
ix. Improper maintenance or repair including excessive mechanical or manual brushing and grooming of fibers;
x. Damages resulting from base influences e.g. uneven ground, ground movement, dips and bumps;
xi. Damage caused following delivery to site or whilst held in storage following clients delay in installation; Up to two weeks from date of collection or delivery to client or delivery to site;
xii. Inappropriate Footwear;***
xiii. Damage caused by close by reflective materials such as mirrored surfaces, stainless steel and reflective glass;
xiv. Damage caused by excessively heavy or unsuitable equipment.

The guarantee also excludes

i. fiber loss from the pile structure of <8% per annum, compound (compared to total original pile tufts per metre square and the total original pile weight).****
ii. fibre deterioration of the yarn structure of <10% per annum, compound (compared to total original pile and yarn structure).****
iii. Visual Aesthetic due to yarn texturisation variances *****

6. Notification of claims

Prior to any claim being accepted by MYO Strength the client must:

Claims under this guarantee must be submitted in writing within 30 days of discovering the alleged defect, together with proof of installation date, installation company, address of installation and a clear detailed description of the problem being identified with the product;

Allow MYO Strength or its agent suitable access to access and inspect the surface;

Provide accurate and true records showing hours of usage, broken down into the usage categories (normal, mechanical and combination) to MYO Strength on request;

Provide accurate and true maintenance records to MYO Strength on request, this may include but is not limited to a regularly updated maintenance log, maintenance contractor receipts. maintenance reports, etc;

MYO Strength shall not be responsible for any costs or expenses incurred by purchaser or others with respect to any tests, inspections of consultations conducted by the purchaser or others.

7. Modifications

This guarantee, together with MYO Strength standard terms and conditions, is the complete, final and exclusive agreement of the parties with respect to the quality and performance of the products and any and all representations and guarantees concerning the products. None of the provisions in this guarantee may be changed, modified, amended or supplemented except by a written instrument signed by an authorised representative of MYO Strength.

8. Governing Law

This warranty and the rights and obligations of the parties under this warranty shall be governed by English Law. This warranty does not affect your rights under any current UK legislation.

9. Notes

* Where the UV exposure increases by 20 Kilo Langley’s (kLys) in each specific world zone, the warranty reduces by 10% i.e. 120 Kilo Langley’s (kLys) would equal 90% of the stated warranty; 140 Kilo Langleys (kLys) would equal 80% of the stated warranty.

** advice on suitable equipment can be provided by MYO Strength on request.

*** advice on appropriate footwear can be provided by MYO Strength request.

**** Fibre loss is defined as the partial or whole removal of a yarn tuft from the pile structure and/or the shredding of yarn material from the yarn structure. Fibre deterioration is defined as the cracking and splitting of the yarn structure, and /or the flattening and/or curling of the yarns and pile structures.

***** This product is made from texturized yarn. During the texturisation process, the yarn will occasionally display variation in visual aesthetic. The variations display themselves as faint lines, bands or spots in the installed pile surface. These variations are not defects in the turf pile height, density or colour variations in the yarn. The variations do not affect the UV performance, playing characteristics, durability, or life expectancy of the product.

These minimal variations are unavoidable during the manufacturing process, therefore MYO Strength can not guarantee these variations will not be visible when the finished product is installed. MYO Strength will not accept guarantee claims or off sets related to these variations, as these variations do not impact the products fit for purpose attributes.

Refurbished Equipment

All products which have been refurbished by Fitness Flooring Direct (Staffs Fitness Ltd) will receive a limited 12 months parts and labour warranty from the point of installation. Issues not covered by this warranty include:

– Damage resulting from misuse or neglect.

– Anything deemed to be normal wear and tear.

Extended Warranties

Extended warranties may be available on some products.  These will be chargeable and discussed with the customer at the point of “Buying goods or services”

Warranty Claims

Any warranty claim should be detailed on a Fitness Flooring Direct (Staffs Fitness Ltd) Warranty Claim Form. Depending on the nature of the claim, Fitness Flooring Direct (Staffs Fitness Ltd) may request for photographic evidence or for the item to be returned to us for inspection.

If the item is deemed to be faulty within the warranty period, then Fitness Flooring Direct (Staffs Fitness Ltd) will repair or replace the item as deemed necessary.

The warranty period will continue to be from the date of the original purchase rather than the date of the replacement being supplied.

The following issues will not be covered by the standard warranty:

• Damage resulting from misuse or neglect.
• Anything deemed to be normal wear and tear.
• Damage resulting from items being used on inappropriate flooring, i.e. concrete, wood or especially hard surfaces. Suitable Rubber or EVA flooring is recommended to prolong the life of your free weight and functional equipment.
• Damage resulting from Olympic Training Discs and Competition discs not being used on a suitable good quality Olympic lifting platform.
• Chipping of the painted finish on cast iron products, including but not limited to cast iron dumbbells, Olympic discs and kettlebells.
• Any issues with superficial stickers, badges or end caps.
• Damage resulting from throwing or dropping products that are not designed for this purpose, including but not limited to dumbbells, barbells and kettlebells. Bent handles on dumbbells is a clear sign of abuse and may exclude the product from the warranty.
• Damage resulting from slamming products that are not designed for this purpose, including but not limited to sandbags and medicine balls.
• Any issues with flooring resulting from regular exposure to direct sunlight or heat sources.
• Most rubber flooring has a dimensional tolerance of 1%. Any shrinkage/expansion within this tolerance will not be covered by the standard warranty.
• Any damage resulting from use with racks and storage solutions not sourced from Fitness Flooring Direct (Staffs Fitness Ltd) E.g. rubber/cast dumbbells should be stored on racks which feature stirrups/saddles to increase the lifetime of the product.
• Any associated carriage costs.

Extended Warranties

Extended warranties may be available on some products.  These will be chargeable and discussed with the customer at the point of “Buying goods or services”

Warranties only apply to goods within mainland UK.

For further information please refer to the manufacturer’s website or contact a member of our team at sales@fitnessflooringdirect.co.uk